Nonimmigrant Visas

The Consular Sections of the U.S. Consulates General in Johannesburg, Durban and Cape Town are responsible for providing visa services to those seeking to enter the United States for a temporary period. Those wishing to take up indefinite or permanent residence in the United States will be processed at the U.S. Consulate General in Johannesburg. There is no Consular Section at the U.S. Embassy in Pretoria.

Please visit our Global Support Services (GSS) website for complete information on applying for a nonimmigrant U.S. visa, including a directory of nonimmigrant visa categories.

To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

  • Email: To reach a customer service representative via email, please write to essa_contactus+za+info+en@visaops.net.
  • Telephone: Please contact a customer service representative using one of these telephone numbers:
    • Callers in South Africa: Call +27 (0)87 550 2160.
    • Callers in the United States: Call 1.703.988.7092

    Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name skype-za_1

COLLECTING YOUR PASSPORT AND ISSUED U.S. VISA AFTER INTERVIEW OR INTERVIEW WAIVER PROCESSING

Beginning on April 7, 2021 the return of visa related documents by a courier service without cost to applicants will not be available in South Africa.

To arrange for courier return of your documents to your home or business address:

  • Log into your account at https://ais.usvisa-info.com/. Select “continue”, and then select “Request Premium Delivery” and follow the required steps. This step can be completed at the time of booking your appointment, or at any time until immediately after your visa interview.  If you select this service and your visa application is refused, the U.S. Embassy is not able to assist in a refund.  Please contact the help desk at https://ais.usvisa-info.com/en-za/niv/information/contact_us.

To arrange for return of your documents by DHL to a South African DHL office near you:

  • Email the below information to the email address corresponding with your location:

U.S. Consulate Johannesburg and surrounding areas – zaexpusconsulatejnb@dhl.com
U.S. Consulate Cape Town and surrounding areas – usconsulatecpt@dhl.com
U.S. Consulate Durban and surrounding areas – zaexpusconsulatedur@dhl.com

Please include the below information on your e-mail:

  • Applicant Name and Surname
  • Passport Number
  • E-mail address
  • Phone contact details
  • The Consulate that the passport needs to be collected from and DHL office where passport needs to be delivered to for collection by applicant (Example: US Consulate Cape Town to DHL Bloemfontein).

A DHL consultant will provide instructions for waybill purchase and document pick up. This step can be completed at any time after booking your appointment until immediately after your visa interview.  If you select this service and your visa application is refused, the U.S. Embassy is not able to assist in a refund.  For questions regarding refunds, contact DHL at the email addresses above.

Please Note: Payment for document delivery service is not included in the visa fee.  If you do not complete this step, you will not receive your passport and U.S. visa.

Visa pickup from the U.S. Consulates will be granted only in emergency situations and for applicants from Lesotho.  An “emergency” is defined as a situation when the applicant has little to no control over his/her time of application and travel plans.

NON-IMIGRANT VISA – INTERVIEW WAIVED

All applicants must begin their non-immigrant visa application process through the GSS appointment scheduling website at https://ais.usvisa-info.com/.

Only if the appointment scheduling system informs you of your eligibility to complete the visa process without an interview should you continue to the following step.

  • Email the below information to the email address corresponding with your location:

U.S. Consulate Johannesburg and surrounding areas – zaexpusconsulatejnb@dhl.com
U.S. Consulate Cape Town and surrounding areas – usconsulatecpt@dhl.com
U.S. Consulate Durban and surrounding areas – zaexpusconsulatedur@dhl.com

Please include the below information on your e-mail:

  • Applicant Name and Surname
  • Passport Number
  • E-mail address
  • Phone contact details
  • DHL office where passport will be dropped off at, and Consulate where passport will be delivered to (Example: DHL Bloemfontein to U.S. Consulate Cape Town).
  • The Consulate that the passport needs to be collected from and DHL office where passport needs to be delivered to for collection by applicant (Example: U.S. Consulate Cape Town to DHL Bloemfontein) if you have not purchased “Premium Delivery” at https://ais.usvisa-info.com/.

A DHL consultant will provide instructions for waybill purchase, and how to mail in your completed application package at your DHL service point of choice, including your return waybill if you have not purchased “Premium Delivery” at https://ais.usvisa-info.com/.   If you select this service and your visa application is refused, the U.S. Embassy is not able to assist in a refund.  For questions regarding refunds, contact DHL at the email addresses above.

If any additional information is required to process your case, the U.S. Consulate will contact you directly.

Diplomats, Government Representatives, Embassy Personnel, NATO Personnel

Diplomatic (A), International Organization (G) and NATO visas are issued to diplomats and other government officials for travel to the United States. Generally, the type of visa required by a diplomat or other government official depends upon their purpose of travel to the United States. There are very specific requirements that must be met by applicants to qualify for an A, G, or NATO visa, under U.S. immigration law.

Most diplomatic passport holders and people applying for official visas are exempt from the MRV fee. Applicants applying for these visa categories should NOT USE THIS VISA INFORMATION SERVICE CENTER because the MRV fee is nonrefundable, even if paid in error.

Provincial and municipal officials do not qualify for A or G visas, but may qualify for a diplomatic type visitor’s visa (B1/B2) if they possess a diplomatic passport.

For the most up-to-date information, South African government officials should consult with the Department of International Relations and Cooperation’s protocol directorate at +27 12 351 0812.

For additional information on Diplomatic and Official visas visit

https://travel.state.gov/content/travel/en/us-visas/other-visa-categories/visas-diplomats.html

For additional information on NATO visas visit https://travel.state.gov/content/travel/en/us-visas/other-visa-categories/visa-employees-nato.html

Diplomats, government representatives, Embassy personnel, IO and NATO personnel must submit their applications directly to the nearest U.S. Consulate during protocol hours.  Please contact the relevant Consulate for their protocol hours.

To receive specific information on how to initiate this process, please contact the Consular Section where the traveler plans to apply at: