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Health Alert: Update on South African Airways Repatriation – U.S. Embassy Pretoria, South Africa (May 12, 2020
May 12, 2020

Health Alert: Update on South African Airways Repatriation – U.S. Embassy Pretoria, South Africa (May 12, 2020)

Location: South Africa

Event:  The South African Ministry of Health confirmed 11,350 cases of COVID-19 within its borders.

South African Airways Flight

South African Airways (SAA) has confirmed its special repatriation flight that it coordinated with the U.S. Mission to South Africa.  The U.S. Mission to South Africa is aware that SAA is contacting U.S. citizens and permanent residents asking for payment details.  SAA is following up with potential passengers who previously registered their interest with the airline.

Please note:

  • The airline will submit a final list of passengers to the U.S. Mission and we will confirm with the airline that passengers have appropriate travel documents.  We will work directly with the relevant authorities for clearing passenger lists and are not providing documentation such as a permission letter to individual passengers.  You do not need to contact the U.S. Embassy or take further action for this approval.
  • For non-U.S. citizens (excluding U.S. legal permanent residents), you need to contact DIRCO directly for permission to depart South Africa. The U.S. Mission will work directly with DIRCO for permission for U.S. citizens and U.S. legal permanent residents.
  • For information regarding price details, payment methods, baggage allowances, and other specific questions, please contact SAA directly.
  • Please do not contact the U.S. Mission to South Africa at this time regarding assembly point logistics and travel permission letters for confirmed passengers.  Please await further communication from the airlines and the U.S. Mission to South Africa once the passenger lists are confirmed.
  • If you have not received communication from SAA, we are unable to register you with the airline. You will need to contact the airline directly for questions about availability.

Please see all past alerts at the U.S. Embassy website: https://za.usembassy.gov/category/alert/

If you are a U.S. citizen in South Africa and your visa is expiring, please visit the South African Department of Home Affairs (DHA) website for information on extending your visa.  We are unable to extend your visa or contact DHA on your behalf.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Travel Notice for South Africa.

Local Resources

Other links

Operating Status:  Effective March 26, 2020, U.S. Consulates General Johannesburg, Cape Town, and Durban have suspended routine consular services.  For emergency American Citizens Services, including emergency passports, please visit our websites for additional information.


United States Embassy to the Republic of South Africa
(Note: The Embassy does not provide consular services.)
877 Pretorius Street, Arcadia, Pretoria
Tel: 012-431-4000 (outside South Africa: +27-12-431-4000)
Facebook: www.facebook.com/USEmbassySA/ 

United States Consulate General, Johannesburg
(Covering Gauteng, Mpumalanga, Limpopo, North West, and Free State provinces)
1 Sandton Drive (corner of Rivonia and Sandton Drive)
Sandhurst, Johannesburg
Tel: 011-290-3000 (outside South Africa: +27-11-290-3000)
After-hours emergencies: 079-111-1684 (outside South Africa: +27-79-111-1684)

United States Consulate General, Durban
(Covering KwaZulu-Natal Province)
Delta Towers, 31st floor
303 Dr. Pixley KaSeme Street
Tel: 031-305-7600 (outside South Africa +27-31-305-7600)
After-hours emergencies: 079-111-1445 (outside South Africa +27-79-111-1445)

United States Consulate General, Cape Town 
(Covering Western Cape, Eastern Cape, and Northern Cape provinces)
2 Reddam Avenue, Tokai, Cape Town
Tel: 021-702-7300 (outside South Africa: +27 21-702-7300)
After-hours emergencies: 079-111-0391 (outside South Africa: +27-79-111-0391)

State Department – Consular Affairs

1-888-407-4747 or 1-202-501-4444
South Africa Country Information
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