U.S. Citizen Services

Emergency Contact Information for American Citizens

Important Notice: With few exceptions, no information regarding a U.S. citizen overseas may be released to any individual without a Privacy Act waiver signed by the U.S. citizen for which an inquiry has been made.

For emergencies involving U.S. citizens (such as cases involving the serious illness, injury, arrest, victim of crime, or death of a U.S. citizen) please contact the U.S. Consulate General – Johannesburg (for assistance for U.S. citizens in the provinces of Gauteng, Northwest, Mpumalanga, Limpopo, and Free State).

During regular business hours (Monday – Thursday: 8:00 to 5:00 p.m.; Friday: 8:00 to 12:00 noon):

  • From inside South Africa, dial 011-290-3000.
  • From the U.S., dial: 011-27-11-290-3000.
  • Email us on acsjohannesburg@state.gov

For afterhours, weekends, and holidays:

  • From inside South Africa, dial 011-290-3000.
  • From the U.S., dial 011-27-11-290-3000.
Booking Online Appointments for ACS Services Johannesburg

Please note that with the exception of emergency situations, all U.S. citizens services are by appointment only. To book an appointment, please click here.

  • Passport Services: Wednesday-Thursday
  • Notarials/Federal Benefit Inquiries*: Tuesday-Thursday
  • CRBAs (Consular Report of Birth Abroad): Tuesdays

You do not need an appointment to pick up a passport. Passport collection is available Monday-Thursday, from 3:00pm-4:30pm. You must have your current passport to pick up your new passport.

If none of the above match the service you require, please email acsjohannesburg@state.gov for an appointment. We can only accommodate walk-ins for emergency services.

Please Note: There is no public parking available for American Citizens Services clients at U.S. Consulate Johannesburg.  Vehicles stopping and passenger drop-offs at U.S. Consulate Johannesburg driveways are not permitted.  Please be advised that vehicles may not stop or stand on Sandton Drive in front of U.S. Consulate Johannesburg to drop off, or pick-up passengers for any reason.  For a fee, secured parking is available at Sandton City Shopping Mall across the street from U.S. Consulate Johannesburg.

*For Federal Benefits Inquiries, please select an appointment for “other services.”

The Consulate General in Johannesburg is closed on Fridays from 12 p.m. and on all U.S. and South African Public holidays. The Consular Section will not be able to provide non-emergency citizen services after hours or on weekends or holidays.

For a list of holidays on which the Consulate General will be closed click here.

For any other American Citizen Services questions, please email acsjohannesburg@state.gov.

Click here to book for an appointment.
(Note: this is for American Citizen Services only. For VISA appointments please visit the relevant section.  Visa inquiries cannot be answered by the American Services section and should be addressed according to the correct department)