Flag

An official website of the United States government

Contact Us

Emergency Contacts

Contact information for U.S. Citizens with emergencies:

  • During Office Hours, please call 011 290 300
  • Outside of Office Hours, contact: 011 290 3000
  • Outside of South Africa: +27 11 290 3000

Visit this page for information about Emergency Financial Assistance.

U.S. Embassy Pretoria

Location & Information

877 Pretorius St
Arcadia, Pretoria
Phone: +27 (12) 431-4000
Fax: +27 (12) 342-2299

U.S. Consulate General in Cape Town

Location & Information

2 Reddam Ave
Westlake 7945
Phone: +27 (21) 702-7300
Fax: +27 (21) 702-7493

During regular business hours (Monday – Thursday: 8:00 to 5:00 p.m.; Friday: 8:00 to 12:00 noon):

For afterhours, weekends, and holidays:

  • From inside South Africa, dial 021-702-7300.
  • From the U.S., dial 011-27-21-702-7300.

Book an online appointment.

U.S. Consulate General in Durban

Location & Information

303 Dr. Pixley KaSeme Street
31st Floor
Delta Towers
Durban
4001
Phone: +27 (31) 305-7600
Fax: +27 (31) 305-7691

During regular business hours (Monday – Thursday: 8:00 to 5:00 p.m.; Friday: 8:00 to 12:00 noon):

For afterhours, weekends, and holidays:

  • From inside South Africa, dial 031-305-7600.
  • From the U.S., dial +27-31-305-7600.

Book an online appointment.

U.S. Consulate General in Johannesburg

Location & Information

1 Sandton Drive
Sandhurst
Phone: +27 (11) 290-3000
Fax: +27 (11) 884-0396

During regular business hours (Monday – Thursday: 8:00 to 5:00 p.m.; Friday: 8:00 to 12:00 noon):

For afterhours, weekends, and holidays:

  • From inside South Africa, dial 011-290-3000
  • From the U.S., dial 011-27-11-290-3000

Book an appointment for U.S. citizen services.

Visa Information Services

Individuals requiring general information about the visa process, or those who need to schedule a visa interview at one of the United States Consulates across South Africa should access the Visa Information Service Center (VISC) website.

Call the Center at the telephone numbers: 

  • Nationwide:  +27 (087) 550-2160
  • From the U.S.: +1.703.988.7092
  • Skype:  skype-za_1

Website: https://ais.usvisa-info.com

The Web site is available 24 hours a day, 7 days a week.

Technical Assistance:
contactus_en_ZA@usvisa-info.com
All assistance for technical issues is provided by email only. The “Contact Us” Support Team will assist you only for problems with the webpage such as payment issues and/or account issues or reporting phone service outages only. Inquiries concerning visa questions or assistance in confirming, canceling, or rescheduling your visa appointment will not be answered through this service.

NOTE: The Visa Information Service  Center is the only website approved by the United States Government to provide information on visa services and applications.

The  step by step guide is essential reading for those wishing to apply for a non-immigrant visas. Guidance is also available on the Visa Information Service Center (VISC) website.